We are a big family

Some are tall, some are short, blond, brunet, from here or from there… In Neotec we take everyone into account and that's the reason why we get so involved. We like what we do and we do it with passion. 

Who are we?

Neotec Comunicaciones started in 2001 as a commercial distribution company. Over the years we have grown and innovated the Call-Center market, enhacing the means of contact with the client until we became one of the reference companies of the country. 

Human Capital
Our main asset is people, and therefore we work in constant training policies for our teams. We develop specific training plans adapted to the needs of each one of our projects to achieve the common goals of our clients.
Innovation
In Neotec we have innovative technology to offer the best service to our clients, guaranteeing an excellent management of every required service from start to finish.
Flexibility
We have different profiles, schedules and platforms so we adapt ourselves to the requirements of every client.
Goals
We put passion in every action we perform, always trying to fulfil our client's goals.

Nos gustan las cosas bien hechas

We are the reference Call Center. More than 15 years in the market and the increase of our clients' sales back us up.

Strategy design
73%
Testing
95%
Setting up
61%
Service's development
82%
Quality and improvement
80%

Our compromise

Our Mission is to provide all of our expertise to guarantee an excellent Costumer Service that will have a positive impact in the relation between our clients and their public.
We manage projects end to end, adapting ourselves to the needs of our clients, with with the implementation of constant improvement processes. 

Quality politics

NEOTEC COMUNICACIONES SL. Customer services, sales and build brand loyalty via telephone.

The Management of NEOTEC COMUNICACIONES SL. is aware of the commitment it makes with its customers and has the necessary technical and human resources to guarantee that the services performed at its request comply with all the specifications, standards, planning and quality requirements, satisfying their expectations and needs.

or this reason, and with the aim of having a process of continuous improvement, the Organization has implemented a Quality Management System based on the UNE-EN-ISO 9001: 2015 standard, which establishes the following principles::

  • Listen, identify and meet the needs and expectations of our customers and users (large public), providing excellent services to earn and maintain their trust and loyalty.
  • Achieve the operational and strategic objectives of the business through the implementation of plans, adequate policies and the provision of the necessary resources, promoting the continuity and sustained growth of our company.
  • Implement measurable work processes that allow analysis and implementation of actions for the continuous improvement of the Quality Management System.
  • Train and motivate our collaborators, permanently promoting personal initiative, team spirit and professionalism, in a work context that favors their containment and development.
  • Raise awareness and integrate our suppliers to work together in the satisfaction of our customers, through a professional and reliable relationship.

The Management is committed and requests the commitment of all the employees of NEOTEC COMUNICACIONES SL. and of those who work for the organization to the extent that corresponds to them, to develop, perfect and apply the quality criteria defined in the Quality Management System documents, as well as the fulfillment of the objectives in the corresponding periods

Signed by the Management of Neotec Comunicaciones, S.L., in Guadalajara, on April 19, 2018.

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